High7 Privacy Policy — Our Commitment to Protecting Your Data

01 Introduction & Applicability

High7 (hereinafter referred to as "we", "High7", or the "Platform") operates a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy applies to every visitor and registered member who accesses the High7 platform.

We believe privacy is a fundamental right. At High7, every piece of data we collect and use has a clear reason behind it, and we never gather excessive or unnecessary information. Our Privacy Policy is built in line with international data protection standards.

This policy applies to the High7 main website, mobile application, live chat service, and all our digital channels. By accessing High7, you agree to this Privacy Policy.

02 How We Collect Data

High7 collects your information through a variety of methods. Every data collection instance has a clear, justified purpose, and we never collect data without your consent.

• Provided directly: Information you provide directly at registration, such as your name, email, and phone number.
• Automatically collected: Browser cookies, IP address, device information, and usage patterns are recorded automatically.
• From transactions: Payment information is collected during deposits and withdrawals.
• KYC verification: Documents and biometric data may be collected to verify your identity.
• Communication Records: Records of support contact via chat, email, or phone are retained.
• From Third Parties: Data may be received from approved payment providers or identity verification agencies.

03 What Types of Information We Collect

Data collected on High7 falls into three main categories. Each category serves a specific purpose:

High7 does not collect any sensitive religious, political, or ethnic data. Health-related information may only be collected with your consent as part of our responsible gaming program.

04 Purpose of Data Use

High7 uses your data solely for specific, clear, and lawful purposes. We never use information beyond the purpose for which it was originally collected. The main use cases are listed below:

• Account management: Registration, login, password reset, and account security.
• Service Delivery: Processing of gaming, betting, deposits, and withdrawals.
• Customer Support: Issue resolution, complaint handling, and customer support.
• Ensuring Security: Fraud detection, anti-money laundering, and account protection.
• Legal obligations: Meeting regulatory requirements and producing legal reports.
• Service Improvement: Analyzing platform performance and developing new features.
• Contact: Sending you promotional offers and important updates with your consent.
• Responsible Gaming: Identifying unusual gaming patterns to provide timely assistance.

05 Data Sharing Policy

High7 never sells your personal data to third parties. However, limited data sharing may occur in certain circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, Rocket, or banks to process transactions.
• KYC partner: Documents may be shared with authorized KYC service providers for identity verification.
• Game Providers: Minimal information required for Live Casino or slots games (such as user ID) is shared with the game provider.
• Legal obligations: Data may be disclosed pursuant to a court order or a request from a government regulatory authority.
• Business Transfer: If High7's business is sold or merged, your data may be transferred — but the new owner will be bound by this policy.

Before sharing data in any of the above cases, High7 ensures that the receiving party maintains adequate security measures and uses the data solely for the specified purpose.

06 Cookies & Tracking Technologies

The High7 website uses cookies and similar tracking technologies. These help enhance your browsing experience, remember your login details, and analyze platform performance.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functionality cookies: Remembers your preferences (language, interface).
• Analytics Cookies: Measures platform usage to help drive improvements.
• Marketing Cookies: Active only with your consent.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause some High7 features to stop working properly. You can update your cookie preferences at any time.

07 Your Rights

Under the High7 Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team:

• Right to Access: You can request a copy of all data High7 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
• Right to Portability: You have the right to receive your data in a structured format.
• Right to object: You can object to marketing communications or specific data processing activities.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this does not affect the validity of prior processing.

08 Data Retention Period

High7 retains your data only for as long as it is necessary or legally required. Retention periods vary depending on the type of data:

Once the retention period ends, data is securely deleted or anonymized. Data may be retained beyond the standard period during ongoing legal investigations or disputes.

09 Child Protection Policy

High7 is a platform operated exclusively for adults aged 18 and over. We do not collect data from minors or allow them to use the platform.

Age verification is carried out at registration. If we discover that a minor has created an account, it will be immediately closed and all associated data permanently deleted.

• Your date of birth is verified at the time of registration.
• Proof of age is obtained as part of the KYC process.
• Suspicious accounts are subject to additional verification.
• Parents can report suspicious activity to us.

If you believe a minor is using High7, please [email protected]to contact us.

10 Policy Changes

High7 may update this Privacy Policy from time to time. Revisions may be made in response to service improvements, legal changes, or emerging technologies.

• For significant changes: You will be notified in advance by email or through a platform notification.
• For minor changes: This page will be updated, and the date at the top will reflect the latest revision.
• Consent Matters: Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. If you disagree with any changes, please contact support before closing your account.

11 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We are always ready to address your concerns with full transparency.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us via live chat.
• Response Time: Typically within 24 to 48 hours.
• Language: Support is available in Bengali and English.

For answers to more common questions, visit our FAQ page See. For account-related assistance, contact us directly Log In and contact support.