High7 Terms and Conditions — Complete Rules of Use

01 General Terms & Conditions

High7 (hereinafter referred to as the "Platform", "we", or "High7") is an online gaming and betting service provider. These Terms and Conditions form a legally binding agreement between High7 and the user. By accessing, registering, or using any of High7's services, you automatically agree to these Terms and Conditions.

High7 reserves the right to update or amend these Terms and Conditions at any time. We will post a notice on the platform when changes are made. Continued use of the platform after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly.

These Terms and Conditions are written in English and apply specifically to users in Bangladesh. If you have any questions or need clarification, please contact the High7 support team.

• These Terms and Conditions apply to all users aged 18 and above.
• High7 reserves the right to restrict access for users from any country or region.
• Along with these Terms and Conditions, our Privacy Policy and Responsible Gaming Policy applies concurrently.

02 Account Register

A valid account is required to access High7's services. You must provide accurate, complete, and up-to-date information during registration. High7 reserves the right to close any account created using false information.

Each individual only One Account manage. Creating multiple accounts from the same device, IP address, phone number, or bank account is strictly prohibited. Violations will result in closure of all associated accounts and forfeiture of all related balances.

• Keeping your account password confidential is solely your responsibility.
• You may not allow anyone else to access or use your account.
• If you notice any suspicious activity on your account, please notify us immediately.
• Once registration is complete, High7 will send a confirmation message via email or SMS.

03 Age Restrictions & KYC Verification

High7 is a responsible platform. We strictly prohibit minors from participating in any gaming activities. To open an account and use any of High7's services, Minimum age: 18 years is mandatory.

As part of the KYC (Know Your Customer) process, High7 may request identity verification at any time. KYC verification is typically required before withdrawals or for transactions above a certain amount.

The following documents are typically required for KYC verification:

• Scanned copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method used (Mobile Banking/Nagad number verification)

04 Deposit & Withdrawal Policy

Deposits and withdrawals on High7 can be made via Mobile Banking, Nagad, Rocket, Upay, and various bank transfers. All financial transactions are secured with SSL encryption and recorded in a verifiable audit trail.

• Minimum Deposit: BDT 200
• Minimum Withdrawal: BDT 500
• Withdrawal processing time: Typically 12–48 hours
• Withdrawals must be made using the same payment method used for the deposit.
• Suspicious transactions may be reviewed as part of anti-money laundering measures.
• Bonus balance cannot be withdrawn until wagering requirements are fully met.

High7 reserves the right to correct any technical errors or incorrect amounts credited in a transaction. Any funds credited to an account by mistake will be automatically reversed.

05 Bonus & Promotion Terms

High7's bonuses and promotional offers provide special benefits to users, but are subject to specific terms. It is essential to carefully read the relevant promotion's terms and conditions before claiming any bonus.

• Welcome Bonus: For new members only, applicable on the first deposit.
• Wagering Requirement: Bonus amounts generally require 20x–40x wagering before withdrawal.
• Validity Period: Every bonus has an expiry date; once it expires, the bonus is cancelled.
• Multiple bonuses cannot be combined unless explicitly stated.
• If bonus terms are found to have been violated, the bonus and any associated winnings will be cancelled.
• High7 reserves the right to modify or cancel any promotion.

06 Gaming Rules

All games on High7 are powered by internationally certified RNG (Random Number Generator) technology, ensuring fair and verifiable outcomes. Game results cannot be manipulated.

In the event of a technical issue or disconnection during gameplay, the data recorded on High7's servers shall be considered final. Game history will be reviewed and appropriate action taken accordingly.

• If a match is cancelled in Sports Betting, the stake for the related bet will be refunded.
• In Live Casino, the dealer's decision is final and video recordings will be used as evidence.
• Abnormal winnings resulting from a technical malfunction in a slots game may be voided.
• High7 reserves the right to modify the rules of any game or remove games from the platform.

07 Prohibited Activities

The following activities are strictly prohibited on High7 and may result in permanent account closure:

• Money Laundering: Using the platform for any form of illegal financial transactions.
• Collusion: Attempting to influence game outcomes by colluding with other players.
• Software Exploitation: Using bots, automation software, or hacking tools.
• Chargeback Fraud: Filing a false chargeback claim after making a deposit.
• Bonus Abuse: Attempting to meet bonus requirements using multiple accounts.
• Use of a third-party account: Playing under someone else's name or using funds belonging to another person.

08 Privacy & Data Protection

High7 treats the protection of your personal information as its highest priority. For full details on how we collect, store, and use your data, please refer to our Privacy Policy Described on the page.

High7 will never sell your personal information to third parties. However, data may be shared when required by law or upon request from a regulatory authority.

• All data is protected with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI DSS guidelines.
• You may request an update to your information at any time.

09 Responsible Gaming

High7 believes gaming should be entertainment, not an addiction. We encourage all our members to play responsibly. Our platform offers several protective features that you can use at your own discretion.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit for a defined period.
• Session Timer: Set a time limit for each gaming session.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Regular reminders to help you track your gaming time and spending.

If you notice any signs of gaming addiction, please reach out to our support team. We are always ready to provide the assistance and guidance you need. For more information, visit our Responsible Gaming Visit the page.

10 Dispute Resolution

If a dispute arises regarding a game result, payment, or bonus, please contact High7's customer support team first. We typically review and resolve complaints within 48–72 hours.

• There is a strict deadline for dispute claims — complaints must be submitted within 30 days of the incident.
• High7's technical logs and records shall be considered final and conclusive evidence.
• If a dispute cannot be resolved through mutual agreement, neutral third-party mediation is an accepted option.

11 Service Suspension & Changes

High7 reserves the right to suspend, modify, or discontinue its services — in whole or in part — at any time without prior notice. The platform may be temporarily unavailable due to maintenance, upgrades, or legal requirements.

High7 accepts no liability for:

• Loss of a game or bet due to internet disconnection.
• Technical failure caused by a third-party software or game provider.
• Issues arising from unexpected server downtime or cyberattacks.
• Issues caused by the user's own device or network.

If a decision is made to permanently shut down the service, High7 will notify users at least 30 days in advance and allow withdrawal of any valid balances.

12 Contact

If you have any questions or feedback regarding these Terms and Conditions, please get in touch with us. High7's support team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Available after logging in to the platform.
• Support Hours: 24/7 support available in Bangla.

Our FAQ Pagefor answers to common questions. For more complex issues, contacting support directly is the most effective option.